Need help?
Our team answers 7 days a week, in French and Arabic
Frequently asked questions
How do I book a hotel on Hotelo.ma?
Type the city, pick your dates and number of guests, then tap “Search”. You'll see the list of hotels with prices in dirhams. Choose your hotel and follow the payment steps.
Can I pay in dirhams with a Moroccan card?
Yes. That's the whole point: all prices are in dirhams and Moroccan bank cards are accepted. No international card needed.
How do I know my booking is confirmed?
After payment you receive a confirmation e-mail with your voucher. If it doesn't arrive, reach us on WhatsApp.
Can I cancel or change my booking?
Many hotels offer free cancellation — it's clearly written on each room before you pay. To change a booking, contact our customer service, 7 days a week.
Do children pay the same price?
Enter the number of children and their ages in the search: hotels often offer reduced rates or free stays for the youngest.
Are the displayed prices final?
Yes, prices include VAT. Only the city tax, where it applies, is sometimes paid at the hotel — this is stated before payment.
Is Hotelo a trustworthy Moroccan site?
Hotelo.ma belongs to the same group as Tyara.ma, the Moroccan travel platform. Booking runs on a secure engine provided by Amadeus, the world leader in travel technology.
How do I contact customer service?
By WhatsApp at +212 684-060606, by phone at +212 5 20 19 19 20, 7 days a week, or by e-mail at serviceclients@hotelo.ma.